Common questions

Most FM providers are built around reactive works, with compliance bolted on as one line in a schedule. ICM designs the whole FM package around compliance: planned works are scheduled around keeping the record valid, and reactive tasks are prioritised by urgency and attended promptly, never queued behind compliance work. If compliance is a by-product of your FM contract, it is the first thing to slip when the contract is busy.

Planned maintenance keeps equipment running. It does not, on its own, prove the building meets its legal duties on a given date. ICM delivers the PPMs and holds the evidence: assessments, certificates, registers and re-inspection dates, kept as a single current record you can produce on demand.

The large compliance-aware FM providers still lead with facilities delivery and treat compliance as a workstream inside it. An ICM contract is an FM contract with compliance at the forefront: the same PPM and reactive delivery, structured so the legal position is never the thing that gets deprioritised. It is delivered locally through a managing agent model, with our bespoke CAFM system holding one live record of every duty.

Infrastructure compliance: fire, legionella, water systems, fixed electrical, asbestos, air conditioning, heating and HVAC (including boilers), lifts, energy performance, emergency lighting, sprinklers and fire-fighting systems, portable appliance testing, pressure systems, roof access and work at height, extraction and ventilation, and automatic doors. Non-infrastructure equipment such as play equipment or medical kit is out of scope.

Both. ICM assesses the duty, delivers the planned and reactive works that keep it satisfied, and has a dedicated projects team for infrastructure works, for clients with or without an FM contract. The assessment and the record prove the duty is met; the works keep it met.

ICM manages the work and uses specialist local contractors, rather than employing its own in-house engineers. That gives you the right specialist for each duty, rather than a general team stretched across every trade; contractors chosen for each job on competence and price; local engineers who are already near your buildings, so less travel, lower emissions and faster attendance; cover if an engineer is unavailable, because with more than one supplier in each discipline a job can move to another engineer if the one booked is off sick, which is much harder for a self-delivery team to do; and one accountable contract and one compliance record, however many contractors are involved.